Privacy Policy

1. What information we collect

We only collect personal information that you choose to provide. Specifically, when you submit our contact form we collect:

• Your name
• Your email address
• Optional phone number
• The contents of your message

We may also automatically collect non-identifying technical information when you visit our site, such as your browser type, device type, referring page, and pages viewed. This is used solely to understand site performance and improve the visitor experience.

2. How we use your information

We use the information you provide to:

• Reply to your inquiry and discuss potential projects;
• Send follow-up communication directly related to your request;
• Maintain our internal records of business correspondence.

We do not sell, rent, or trade your personal information to third parties. We do not add you to a marketing list without your explicit consent.

3. Cookies and analytics

Our website may use a small number of cookies and privacy-respecting analytics to understand how visitors find and use the site. These tools help us improve content and performance. They do not identify you personally. You can disable cookies in your browser settings at any time.

4. How we protect your information

Information you submit is transmitted over an encrypted (HTTPS) connection and stored in secure systems with restricted access. We retain personal information only as long as needed to respond to your inquiry or fulfill any project we work on together, after which it is deleted or anonymised.

5. Your rights under PIPEDA

Under PIPEDA you have the right to:

• Know what personal information we hold about you;
• Request access to that information;
• Request that inaccurate information be corrected;
• Withdraw your consent to our use of your information at any time.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

6. Third-party services

We use a small number of trusted third-party services (such as web hosting and email delivery) that may process information on our behalf. These providers are contractually required to handle data in line with applicable privacy law.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the site after changes constitutes acceptance of the revised policy.

8. Contact

For any privacy-related questions, requests, or concerns, please contact us at hello@medicinehat.online.